Project Overview

This project focused on improving the usability of the Revelstoke Railway Museum website to help users more easily find information, plan visits, and navigate the site. The goal was to identify usability issues and redesign key elements of the experience to create a clearer, more intuitive interface.

The Problem

Users struggled to quickly locate essential information such as hours, ticket details, and exhibit content. The website’s navigation and information hierarchy were unclear, which created friction and made the planning experience feel confusing and inefficient.

My Role & Scope

• Role: UX/UI Designer

• Tools: Figma, Wix, Google Analytics

• Timeline: 8 weeks

• Team: solo project

I was responsible for conducting usability analysis, identifying pain points, designing improved user flows, and creating high-fidelity interface designs.

Research & Insights

To better understand usability challenges, I conducted a heuristic evaluation and reviewed comparable museum websites to identify best practices. I also analyzed common user tasks to determine where friction occurred.

Key Insights:

• Users needed faster access to key visit-planning information

• Navigation lacked clarity and prioritization

• Important actions were not visually emphasized

These findings informed the redesign strategy.

Design Process

I began by restructuring the site’s information architecture to prioritize the most important user tasks. Low-fidelity wireframes were created to explore navigation improvements and content hierarchy.

Through iteration, I refined layouts, simplified navigation labels, and improved spacing and hierarchy to reduce cognitive load. Design decisions were made to ensure users could quickly scan pages and locate relevant information.

Final Solution

The redesigned website presents a clearer structure with improved navigation and visual hierarchy. Key information such as hours, ticketing, and exhibits is more prominent, making it easier for users to plan their visit and explore the museum’s offerings.

Outcome & Reflection

This project strengthened my understanding of usability principles and information architecture. It reinforced the importance of designing with user goals in mind and prioritizing clarity in content-heavy experiences. With additional time, further usability testing could help validate and refine the improvements.